One of the first rules of web design is don’t make your website visitor think—jargony words do the opposite, often confusing visitors and making them think too much. Change things like Interlibrary Loan to Borrow materials from another library.
Conduct Usability Testing
Make sure your site loads quickly - a slow loading site is a deal-breaker for most children & young adults
Testing with 5 to 7 users will identify 85% of usability issues
Web Accessibility Validation Evaluator (WAVE): Free tool that identifies accessibility errors. Tool checks that your website is compliant with the following guidelines: 508 and Web Content Accessibility Guidelines (WCAG).